BarkLedger support

BarkLedger is operated by EquipNexus.

Email [email protected]. For bookings, prices, pet care and payments, contact your pet care business directly.

Joining your business in the app

Your pet care business gives you its app code, a QR code or an invite link. Open the app, then enter the app code, scan the QR code, or tap the invite link. The app then shows your business.

Notifications

After you sign in, the app asks to send notifications. If you said no, turn Notifications on for BarkLedger in your phone's settings, then tap Turn on notifications on your Profile page.

App lock (Face ID or fingerprint)

Open App settings from the menu and turn on the lock. The app then asks for Face ID, your fingerprint or your phone's passcode when you return to it after 5 minutes away.

Switch business

Open the menu and choose Switch business, then enter the new business's code.

Deleting your BarkLedger account

You do not need the app. Sign in on your pet care business's website, or in the app, open Profile and choose Delete my account. Your account is deleted straight away.

If you cannot sign in, email [email protected] from the address on your account and we will delete it within 30 days.

Deleted: your name, email address, phone number, postal address and password, your pets and their records, the pet photos you uploaded, your messages and reviews, your extra contacts, and the app's notification registration for your phone.

Kept: your pet care business keeps its booking, invoice and payment records, including any notes written about a booking, shown as "Deleted client" with your account's name and contact details removed, for as long as it uses BarkLedger. Photos the business took during a stay stay with the business. Backups that still contain your data are overwritten within 90 days.

Staff and business owners: ask your business owner, or email [email protected].